Refund Policy

1. General Policy

At TechNova, all services are delivered on a project-based or retainer basis. Given the custom nature of our work, all payments made for completed work are non-refundable. Refund eligibility applies only under specific circumstances outlined in this policy.

2. Deposits

All projects require a non-refundable deposit prior to commencement. This deposit covers initial discovery, planning, and resource allocation. The deposit amount is specified in your project agreement. If a project is cancelled before work begins, the deposit is retained to cover administrative and planning costs.

3. Milestone Payments

For projects structured around milestones, payments made for completed milestones are non-refundable. If a project is cancelled mid-way, the client is responsible for payment of all work completed up to the date of cancellation, prorated where applicable. Any unused portion of a prepaid milestone may be credited toward future services at TechNova's discretion.

4. Retainer Agreements

Monthly retainer fees are billed in advance and are non-refundable once the billing period has commenced. Clients may cancel their retainer with 30 days' written notice. No refund is issued for the remaining days of a current billing cycle after notice is given.

5. Eligible Refund Scenarios

A full or partial refund may be issued in the following circumstances:

• TechNova is unable to commence work within the agreed start date due to our own fault
• A deliverable fundamentally fails to meet the agreed specification outlined in the SOW and cannot be remedied within a reasonable timeframe
• A duplicate payment was made in error

All refund requests must be submitted in writing within 14 days of the event that triggers the request. Approved refunds are processed within 10 business days.

6. Revisions and Disputes

Each project includes a defined number of revision rounds as specified in the project agreement. If you are unsatisfied with a deliverable, please raise a formal revision request before requesting a refund. TechNova is committed to resolving any quality issues through reasonable revisions before considering a refund.

7. Third-Party Costs

Any third-party costs incurred on behalf of the client (domain registration, hosting, stock assets, software licences, ad spend, etc.) are non-refundable and will not be reimbursed under any circumstances, as these are procured from external vendors.

8. How to Request a Refund

To submit a refund request, please email us at billing@technova.io with your project reference, the reason for your request, and any supporting documentation. Our billing team will review your request and respond within 3 business days.

9. Changes to This Policy

TechNova reserves the right to update this Refund Policy at any time. Any changes will be reflected on this page with an updated date. The policy in effect at the time your project agreement was signed governs your engagement.